Shipping and Tracking

Your shipping and tracking questions answered!

So what exactly is Quick Ship?

Certain items at The Urban Doll qualify for Quick Ship and is noted on the product's page. These will arrive to you within 3-7 business days, via our FREE Standard Ground service. Please consider minor delayment for weekends, federal holidays and holiday shopping season (Thanksgiving-Christmas).

How long will it be until I receive my order if it is not a Quick Ship item?

Typically 2-4 weeks. While we are US based and have warehouses here, some of our items ship from international warehouses as well. Some of our items ship from warehouses that are located in China, Russia and the UK. This allows us to provide the most competitive pricing and free shipping to our customers.

Are there any addresses you won't ship to?

Unfortunately, there are certain addresses that we cannot ship to. If one of these address are supplied as your shipping address at checkout, we will kindly cancel your order and issue a refund. We do not ship to the following addresses:

  • P.O. Boxes
  • Mail Forwarding Centers
  • Alaska
  • Hawaii
  • Puerto Rico
  • Other countries

I ordered a few items. Will they all arrive to my shipping address at the same time?

If you've placed an order with multiple items some items may ship together and some may ship separately. You will receive an email with a tracking number for each item, if they are being shipped separately.

I received an email that my package has shipped. How exactly do I track it with the tracking number issued in the email?

You can track your package using one of the following tracking websites: